Return & Refund Policy

Last updated: 10 August 2026

We want returns to be clear, fair, and easy to manage. This policy applies to purchases made through antarlife.com unless a product is clearly marked final sale or a different rule is required by applicable law.

Return window

You may request a return within 14 days after the last item in your order is delivered. If the final day falls on a weekend or public holiday, we will treat the next business day as within the return window.

Return eligibility

To be eligible for a change-of-mind return, the item should be unused, unworn, undamaged, and returned with its original packaging and any included parts or accessories. We may reduce or decline a refund where an item has been used beyond what is reasonably necessary to inspect it, is returned incomplete, or is damaged after delivery, subject to rights that cannot lawfully be excluded.

Items marked final sale at the time of purchase are not eligible for change-of-mind returns. Antar Gift Cards are final sale except where applicable law requires otherwise.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as practical at hi@antarlife.com or through our Contact page. Include your order number and, where useful, photographs or video showing the issue. If the issue is confirmed, Antar will arrange an appropriate remedy, which may include replacement, exchange, repair where relevant, or refund. For approved returns caused by our error or a confirmed defect, Antar will arrange or reimburse reasonable return shipping.

How to request a return

1. Sign in to your Antar customer account.
2. Open Orders and select the order containing the item.
3. Choose Request return for an eligible delivered item.
4. Select the item and quantity, choose the return reason, add any helpful note, and submit the request.

You can also start from our Returns & Exchanges page.

A return request is not the same as an approved return. Please wait for approval and return instructions before sending anything back. We will provide the applicable return address, shipping instructions, and, where Antar is responsible for return shipping, a label or other arrangement.

Return shipping

For approved change-of-mind returns, the customer is responsible for the cost and safe shipment of the return unless we agree otherwise. We recommend using a trackable service and keeping the receipt until the return is completed.

For approved damaged, defective, or incorrect-item returns, Antar will arrange or reimburse reasonable return shipping. Do not incur unusually high return-shipping charges without contacting us first.

Inspection and refunds

After a returned item is received, we inspect it and confirm the appropriate disposition. We aim to process an approved refund within 5 business days after inspection. Refunds are normally sent to the original payment method. Your bank, card issuer, UPI provider, wallet, or other payment provider may take additional time to post the credit.

Original shipping charges are generally not refundable for change-of-mind returns. Where an item was damaged, defective, incorrect, or where applicable law requires it, we will refund the appropriate shipping charges.

Exchanges

Where stock is available, an approved return may be processed as an exchange. Price differences, discounts, taxes, and shipping are handled according to the replacement item and the return being processed in Shopify. If the requested replacement is unavailable, we may offer another option or issue the applicable refund.

Cancellations before shipment

For eligible unfulfilled items, you may submit a cancellation request from your customer account until the item is fulfilled. A cancellation request is reviewed before it is confirmed. If the order has already been fulfilled or shipped, use the return process after delivery instead.

Refund delays

If Shopify shows that we have issued a refund but you have not received it, first check with your bank or payment provider. If the expected processing period has passed, contact us and include your order number so we can investigate.

Consumer rights

Nothing in this policy limits any statutory guarantee, remedy, cancellation right, refund right, or other consumer protection that cannot lawfully be excluded or reduced.

Contact

Email: hi@antarlife.com
Phone: +91 76209 12283
Website: antarlife.com